At Machu Picchu Ecolodge, your privacy and the protection of your personal information are of utmost importance to us. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, whether online or in person. By choosing to stay with us or use our website, you consent to the practices described in this document. We are committed to ensuring your trust and providing complete transparency in how your information is handled.
1. Data Collection: What We Gather and Why
To provide an exceptional experience during your stay at Machu Picchu Ecolodge, we collect specific information that helps us tailor our services to your needs. Here is an overview of the types of data we collect and their purposes:
1.1 Personal Identification Information
What we collect: Name, email address, phone number, address, and passport details (if required for bookings).
Why we collect it: To process reservations, provide confirmations, comply with local regulations, and ensure seamless communication.
1.2 Payment Information
What we collect: Credit card details or other payment information.
Why we collect it: To securely process your payments and confirm your bookings.
How we protect it: Payment data is encrypted and processed securely in compliance with industry standards.
1.3 Preference Data
What we collect: Dietary restrictions, room preferences, and special requests.
Why we collect it: To personalize your stay and enhance your comfort.
1.4 Browsing Data
What we collect: IP address, browser type, and browsing behavior on our website.
Why we collect it: To improve our website’s functionality and enhance your user experience through analytics.
1.5 Feedback and Reviews
What we collect: Opinions, comments, or testimonials shared via feedback forms, emails, or third-party platforms.
Why we collect it: To continually refine our services and share authentic guest experiences (with your consent).
2. How We Use Your Information
We value your trust and use your information solely to enhance your experience at Machu Picchu Ecolodge. Here is how your data is utilized:
2.1 Booking Management
Your personal and payment information is used to:
- Confirm your reservation.
- Provide updates regarding your stay.
- Facilitate special requests or arrangements.
2.2 Personalized Experiences
We use your preference data to:
- Ensure your dietary needs are met.
- Customize room settings or experiences based on your preferences.
2.3 Communication
We may contact you for:
- Reservation confirmations and updates.
- Customer support or clarification of special requests.
- Sharing promotions, newsletters, or special offers (with your permission).
2.4 Legal Compliance
Certain data is collected to:
- Fulfill legal obligations, such as tax reporting or compliance with local tourism regulations.
2.5 Analytics and Improvement
Browsing data helps us:
- Understand how visitors interact with our website.
- Optimize website functionality and usability.
3. How We Protect Your Information
Your security is our priority. We have implemented robust measures to ensure your data is handled responsibly and securely:
3.1 Encryption and Secure Storage
All personal and payment information is encrypted and stored in secure databases, protected against unauthorized access.
3.2 Restricted Access
Only authorized personnel have access to your data, and they are trained in data protection protocols.
3.3 Regular Audits
We conduct routine security checks and audits to ensure compliance with global data protection standards.
4. Data Sharing: Who Has Access to Your Information?
We respect your privacy and will never sell your personal information. However, to provide seamless services, your data may be shared with trusted third parties under the following circumstances:
4.1 Service Providers
We may share your information with third-party vendors who assist in:
- Processing payments.
- Providing technical support or analytics.
- Managing marketing campaigns (only with your consent).
4.2 Legal Obligations
We may disclose your data to comply with:
- Applicable laws or regulations.
- Requests from government authorities or legal entities.
5. Your Rights as a Guest
We empower you to take control of your personal information. As a valued guest, you have the following rights:
5.1 Access and Review
You may request a copy of the personal data we have collected about you.
5.2 Data Correction
You have the right to update or correct any inaccuracies in your information.
5.3 Withdrawal of Consent
You may withdraw consent for marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
5.4 Deletion of Data
Upon request, we will delete your personal data, provided it is no longer necessary for legal or operational purposes.
6. Cookies and Tracking Technologies
To enhance your browsing experience, our website uses cookies. These small data files help us:
- Offer personalized content or promotions
- Understand how visitors use our site.
- Improve website performance and usability
You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website features.
7. Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, it is securely deleted.
8. Updates to This Privacy Policy
As part of our commitment to transparency, we may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Machu Picchu Ecolodge Email: info@machupicchuecolodge.com
- Phone: +51989232008
- Address: Llactapata Pass S/N, Santa Teresa, La convención, Cusco, Perú
10. Why Choose Machu Picchu Ecolodge? A Commitment to Trust
At Machu Picchu Ecolodge, we understand that your trust is the foundation of our success. By prioritizing your privacy and ensuring transparent practices, we aim to create not just a memorable stay but also a secure and worry-free experience. Whether you’re enjoying our breathtaking views of Machu Picchu or savoring meals made with fresh, natural ingredients from our own surroundings, you can rest assured that your privacy is always protected.
Thank you for choosing Machu Picchu Ecolodge. We look forward to providing you with a remarkable, secure, and personalized stay in the heart of the Andes.