Welcome to Machu Picchu Ecolodge! These Terms and Conditions (“Terms”) regulate your access to our website and services. By visiting or utilizing our website, reserving accommodations, or participating in any of our services, you fully agree to these Terms. If you do not concur with any part of these Terms, you must abstain from using our website or services.
1. Introduction
1.1 Machu Picchu Ecolodge (“we,” “our,” or “us”) functions as a high-quality hospitality provider, merging adventure tourism with relaxation. Our goal is to offer unforgettable experiences along the Salkantay trail while upholding ecological sustainability.
1.2 These Terms are legally binding. By accessing our website or services, you affirm that you have read, comprehended, and agreed to adhere to them.
1.3 We may revise these Terms from time to time. It is your responsibility to review them for any updates. Continued use of our services following any modifications indicates acceptance of the amended Terms.
2. Eligibility
2.1 To utilize our website and services, you must:
- Have the legal capacity to enter into binding agreements.
- Agree to comply with these Terms and all applicable laws and regulations.
2.2 We reserve the right to refuse service to any individual or group at our discretion if we determine that such use violates these Terms or is otherwise detrimental to our operations.
3. Booking and Reservations
3.1 Reservation Process
- All reservations must be made through our website or authorized booking platforms.
- A valid email address and payment method are necessary.
3.2 Payment Terms
- A deposit of 30% is required at the time of booking to secure your reservation.
- The remaining must be settled at your check-in date.
- We accept major credit cards, bank transfers, and other payment methods as detailed on our website.
3.3 Confirmation
Once your reservation is successfully processed, you will receive a confirmation email detailing your booking. If you do not receive confirmation within 24 hours, please reach out to us.
3.4 Cancellations and Refunds
- Cancellations made more than 30 days before your check-in date qualify for a full refund, minus a 5% processing fee.
- Cancellations made between 15-30 days before check-in will receive a 50% refund.
- Cancellations made less than 15 days prior to check-in are non-refundable.
- Refunds will be processed within 10 business days.
4. Guest Responsibilities
4.1 Guests must provide accurate personal details during the booking process. Providing false or misleading information could result in cancellation without a refund.
4.2 Guests are responsible for their safety during their stay. While we take measures to ensure a secure environment, activities such as hiking involve inherent risks.
4.3 Guests must respect lodge property and adhere to all rules and regulations communicated during their stay.
5. Use of Website
5.1 Content
- All content on our website, encompassing text, images, logos, and videos, is the intellectual property of Machu Picchu Ecolodge. Unauthorized usage is prohibited.
5.2 Prohibited Activities
Users may not:
- Post or transmit harmful, fraudulent, or illegal content.
- Attempt to obtain unauthorized access to our systems.
- Use automated systems (e.g., bots) to interact with the website.
5.3 Third-Party Links
- Our website may feature links to external websites. We are not accountable for the content, privacy policies, or practices of such sites.
6. Privacy and Data Protection
- 6.1 We are dedicated to safeguarding your personal information. Please refer to our Privacy Policy for details on how we collect, utilize, and store your data.
- 6.2 By using our services, you consent to the collection and utilization of your information as outlined in our Privacy Policy.
7. Health and Safety
- 7.1 Guests must inform us of any medical conditions, allergies, or dietary requirements before their stay. This allows us to make necessary accommodations.
- 7.2 Adventure activities, like hiking the Salkantay trail, may involve risks. Guests participate at their own discretion and are encouraged to have travel insurance.
- 7.3 In emergencies, we will take reasonable steps to assist but are not liable for outcomes beyond our control.
8. Sustainability Practices
8.1 In line with our commitment to ecological preservation, we:
- Minimize waste and promote recycling.
- Source food and materials locally whenever possible.
- Employ energy-efficient systems in our lodge.
8.2 Guests are encouraged to support our sustainability efforts by:
- Avoiding single-use plastics.
- Disposing of waste responsibly.
- Respecting local wildlife and ecosystems.
9. Liability Constraints
9.1 To the maximum extent allowed by law, Machu Picchu Ecolodge disclaims responsibility for:
- Any injuries, losses, or damages resulting from your visit.
- Breakdowns or interruptions in website accessibility.
- Postponements or cancellations due to unforeseen events (e.g., natural disasters, strikes).
9.2 Our overall liability is confined to the amount you paid for your booking.
10. Resolution of Conflicts
10.1 Applicable Law
- These Terms are regulated by the legislation of Peru.
10.2 Mediation
- In the case of a disagreement, parties agree to seek mediation before initiating legal proceedings.
10.3 Jurisdiction
- All legal actions must be submitted to a court situated in Cusco, Peru.
11. Force Majeure
11.1 We are not accountable for delays, cancellations, or interruptions resulting from external events, including but not limited to:
- Natural disasters (e.g., earthquakes, floods).
- Civil disturbances or governmental actions.
- Pandemics or outbreaks.
12. Promotions and Offers
- 12.1 Promotional deals are subject to particular terms and conditions, which may differ from these general Terms.
- 12.2 Discounts and offers may not be combined unless explicitly mentioned.
- 12.3 Promotions are contingent on availability and may be revoked at any time without prior notice.
13. Contact Details
If you have inquiries regarding these Terms or our services, you may reach us at:
- Machu Picchu Ecolodge
- Email: infor@machupicchuecolodge.com
- Phone: +51 989232008
- Address: Salkantay Trail, Cusco Region, Peru
By utilizing our website and services, you affirm that you have read, comprehended, and accepted these Terms and Conditions. Thank you for selecting Machu Picchu Ecolodge. We are excited to offer you an unforgettable experience!